Measuring patient experience of integration in the NHS


The NHS Future Forum report on integration recommended that new patient experience measures should be developed to evaluate patients’ experiences across whole journeys of care.The DoH has identified seven core questions that relate to integration of care that are already asked in existing surveys.
NHS organisations can use the answers to these questions to develop a sense of how patients feel about integration between services locally at present.
This bulletin is brought to you by Library and Knowledge Services. It aims to keep you up-to-date with patient services issues. At the beginning of each month, a librarian will update the bulletin with relevant information published in the preceding month. If there are areas you think we also need to cover, please let us know.