Patient voice is still not heard says survey
A survey by Primary Care Commissioning (PCC) and People Matters Network found many organisations (55%) struggling to measure the effectiveness of engagement programmes. Similar numbers admit they need help in using feedback from patients and the public to inform commissioning and to improve existing services.
This bulletin is brought to you by Library and Knowledge Services. It aims to keep you up-to-date with patient services issues. At the beginning of each month, a librarian will update the bulletin with relevant information published in the preceding month. If there are areas you think we also need to cover, please let us know.
